Player support
Support
Need help with Deep Sky Creations? Start here.
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01 / Windows Public Preview
Ultimate Emulator support
Start with the product guidance, then tell us what happened if you need a hand.
Installation & updates
Windows x64 requirements, the current download and release notes. Updates and local play are free.
Download & release guidance →Account & sign-in
Use the same Deep Sky account on the website and in Ultimate Emulator. Recover access or review your sessions.
Recover your account →Premium & billing
Check your trial, renewal and subscription state. Manage payment details securely through Stripe.
Manage Premium →Online Multiplayer & Social
Supported modes and game compatibility vary. Every online participant needs Premium; local play remains free.
Connected play guidance →Workshop, games & firmware
Workshop is part of Premium. Supply your own games and required firmware; commercial ROMs are not provided.
Check system compatibility →Report a bug
Include your preview version, Windows version, system, steps to reproduce and exact error. Do not send passwords or payment details.
Email support →For community help, visit Deep Sky Forums or the official Discord.
Something else
If Space Trivia, the Launch Simulator, or your account is misbehaving, use the same address. A screenshot, the page you were on and what you expected to happen will usually help me solve it faster.
Game-specific support pages cover each title’s current development and availability.
For press, business or licensing enquiries, use Contact.
I read support mail myself.